FAQ
Can't see your question below? No problem, contact the eB crew who will be happy to help!
Who is eBphotovideo?
eBphotovideo is a leading online store for photo, video and audio equipment, throughout the United Kingdom, Saudi Arabia and United Arab Emirates.
Our product catalogue is extensive - ranging from cameras, lenses, video cameras to action cameras, accessories, audio equipment, and much more.
Our central procurement and dispatch facility is located in Hong Kong, allowing us to provide a fast and reliable delivery to our customers around the world.
We use FedEx to take care of all of our global deliveries and promise to have your order delivered in just 3-7 business days. Their extensive network of support offices and integrated tracking software, gives you peace of mind that your purchase will arrive quickly and in excellent condition, direct to your door.
How do I contact you?
eBphotovideo.com is of course an online business so we much prefer email contact - we can get the answers to you much quicker! Email us at crew@ebphotovideo.com or through the "Contact Us" function on the Website. All emails will be replied to within 48hours.
Do you have an eBphotovideo store?
No, we don't have a physical store. just one, online global store!
By not having hundreds of retail stores full of thousands of sales staff, we can keep our overheads to a minimum and then pass the savings onto our customers through our low pricing.
How do you offer such low prices?
A question we get asked all the time! eBphotovideo is a digital native business - we started online and only sell on line. As we do not have retail stores, our overeheads are kept to a minimum, which allows us to offer competitive prices passing our savings onto you.
Furthermore, thanks to our central procurement and dispatch in Hong Kong we are able to source our photo, video and audio products, at the most competitive rates from our trusted network of suppliers.
Are your products genuine and brand new?
100% yes! eBphotovideo ONLY supplies brand new products from the original manufacturer. Furthermore all of our products are covered by the eBphotovideo 12-month international warranty, in relation to defective materials or workmanship, that is issued on purchase. The 12-month warranty is issued by eBphotovideo, and the full process is managed by the eBphotovideo crew on your behalf, no matter where you are in the world.
How much do you charge for shipping?
As eBphotovideo ships to over 200 countries worldwide, shipping rates are calculated at checkout. The shipping rate is based on weight and your delivery address... so pop the item in your cart and give it a shipping address, and it will work out the exact shipping charges.
A copy of our global shipping tariff is available on request from the eBphotovideo crew at crew@ebphotovideo.com.
Do you ship outside of the United Kingdom, Saudi Arabia and the United Arab Emirates?
Yes. With FedEx as a trusted partner, it also means we can ship to over 200 countries worldwide. If your country doesn't show up when you order, please get in contact and we will add it for you.
Once your order is shipped, full tracking details are added to your order details, and a link to fedex.com is sent by email - this means you can track your delivery every step of the way.
Why do you not ship to a PO Box?
We cannot ship to a PO Box address as stipulated by shipping regulations and carrier agents. Due to the high value of most our products, a signature on delivery is
required. This also acts as added security, so you know who has received the products (a copy of the signature is supplied on the courier tracking information and displayed after delivery.
What payment methods do you accept?
You can pay by VISA or Mastercard - debit or credit card. We also accept payment through PayPal and PayPal Credit, as well as Google Pay. The details you are asked to submit at checkout will be provided directly to our payment merchant via a secured connection and are never shared with eBphotovideo. We also accept bank transfer, on pre arranged accounts.
Why do you require a contact number on my order?
Don´t worry, it's not so we can spam you with lots of promotions, its so the courier can contact you to arrange delivery. We may also want to verify that the payment
has been made by you or by another party. Our team will randomly check credit/debit card payments to check authenticity as an added security measure, to you the customer.
Import duties and taxes, who pays?
Many customers are uncertain about why import duties are levied on products that they buy online and unfortunately, these are totally beyond our control. Duties and fees are very much dependent on each individual country's regulations and are the full responsibility of the customer. Depending on the country, there could be waivers for internet purchases but these are usually limited to a certain value threshold.
eBphotovideo are fully VAT registered in United Kingdom, Saudi Arabia & United Arab Emirates, and therfore our prices in these markets are inclusive of VAT. This also means you will not be charged any extra fees on import, just the price you pay on the order.
United Kingdom import duties and taxes, who pays?
As eBphotovideo is a fully registered business in the United Kingdom, our prices for our UK customers are inclusive of all import duties & VAT.
Saudi Arabia import duties and taxes, who pays?
As eBphotovideo is registered for tax in Saudi Arabia, our prices for our Saudi based customers are adjusted to include 15% VAT & import duties.
Please contact us immediately if you are contacted by the courier in the Saudi Arabia to settle these charges as under no circumstance should you pay these.
United Arab Emirates import duties and taxes, who pays?
As eBphotovideo is registered for tax in United Arab Emirates, our prices for our UAE based customers are adjusted to include 5% VAT & import duties.
Please contact us immediately if you are contacted by the courier in the UAE to settle these charges as under no circumstance should you pay these.
Do you offer returns or exchanges?
In the unlikely event that goods need to be returned to us, it is imperative that an RMA (Return Merchandise Authorisation) is obtained first to enable us to process your return as quickly and efficiently as possible. This can be obtained by contacting the eBphotovideo crew at crew@ebphotovideo.com. Please note, we maintain a record of the serial number of each item against your order number. Please have both your order number and serial number to hand when requesting a return / refund. Full details of our return policy can be found on this link.
What warranties are available on your products?
All of our products are covered by the eBphotovideo 12-month international warranty, in relation to defective materials or workmanship, that is issued on purchase. Under this warranty, your product may be repaired or replaced free of charge.
The 12-month international warranty is issued by eBphotovideo, and the full process is managed by the eBcrew on your behalf. If a warranty claim should arise, please be aware that if the item shows signs of misuse and / or poor maintenance (as recommended in the product manual) the warranty will be null and void.
To ensure your warranty claim is processed as quickly and efficiently as possible, please request an RMA (Return Merchandise Authorisation) from the eBcrew at crew@ebphotovideo.com. All warranty claims are subject to the Return / Refund Policy shown in our Terms & Conditions.
Do you sell in bulk/wholesale?
If you are a professional photographer, commercial business, educational establishment or government entity - please contact the eBcrew using the "Contact Us" form, as we offer a range of business discounts. Please use the subject line: Commercial Discounts.
Do you offer product sourcing?
Yes, we do offer product sourcing at eBphotovideo. The eBcrew are happy to help you find the perfect product for your photography needs. Drop us an email today at crew@ebphotovideo.com to discuss product sourcing and global shipping options.
Where are you located?
eBphotovideo is an international online photography, video & audio equipment provider with offices in the United Kingdom & United Arab Emirates. Our central procurement and dispatch is located in Hong Kong, providing our customers throughout the world with quick delivery and a reliable service.
eBphotovideo - UK
Cirrus Building, 6 International Avenue
Aberdeen, AB21 0BH
United Kingdom
T: +44 1224 015346 / E: crew@ebphotovideo.com
eBphotovideo - UAE
Level 42, Julphar Towers
Ras Al Khaimah
United Arab Emirates
T: UAE 800 0321047 / Outside UAE +44 1224 015346
What are your company registration details?
eBphotovideo is operated under licence:
Company Name: SARRUM Ltd (United Kingdom)
Company No: 12555841
United Kingdom VAT: GB351819884
Saudi Arabia VAT: SA310784344100003
United Arab Emirates VAT: TRN 100589874500003
Damaged goods - What should I do?
electronBazaar follows stringent
quality procedures with all goods being inspected on receipt from our suppliers
and again before your order is dispatched. Each shipment is packed in a way to
ensure goods arrive undamaged and it is rare for goods to be damaged during
shipment.
In the case of receiving damaged
goods, all compensation claims are to be made direct to the shipping company in
the first instance. On confirmation that
compensation is to be made from our shippers, a replacement will be sent at no
additional cost. Please note the
compensation value is from the value declared on the shipping invoice.